Policies |
..................PRODUCT NOTICE
Unless specifically designated otherwise by the manufacturer, all products sold by California Cycleworks, Inc. are assumed to be designed and manufactured strictly for racing applications or incorporation on street machines which are used for racing. They are not intended for street use, and some products may, in some localities, be illegal for use on the street. Motorcycle racing is a dangerous activity. While every effort has been made to ensure that products sold by California Cycleworks, Inc., are designed and manufactured to the highest possible quality standards, California Cycleworks, Inc., cannot assume responsibility for property damage or personal injury incurred by or concurrent with the use of the products, even if such damage or injury is the direct result of the failure of the product sold by California Cycleworks, Inc. California Cycleworks, Inc. assumes individuals performing the installation of its products to be certified professional motorcycle maintenance technicians or qualified race mechanics, who can make the judgments and adjustments which may be necessary in the installation process, and which cannot be anticipated by the product manufacturer or California Cycleworks, Inc. in advance, in order that the installation is a safe and proper one. California Cycleworks, Inc. assumes no responsibility for damage or personal injury which may be caused by the manner in which products sold are installed. If you use products sold by California Cycleworks, Inc., you use them at your own risk. We want you to be healthy, to ride safely, and enjoy a long lifetime of motorcycling. Please do not use any product if you are uncertain of your ability to properly install it. Text used with permission.
All content included on this site, such as text, graphics, logos, button icons, images and software (collectively herein called the "Content"), is the property of California Cycleworks, Inc. or its vendors and is protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of California Cycleworks, Inc. or its vendors and is protected by U.S. and international copyright laws. Any use, other than for the purposes specified above, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. Users do not receive any copyright rights to the Content. California Cycleworks, Inc will not be held responsible for typographical errors.
PURCHASING AND CREDIT CARD DETAILS
When You Are Charged
Your credit card is not automatically charged via the online process; it is done by hand just before the products ship.
If your order is a "drop ship" item (i.e., sent directly from the supplier), your credit card is charged upon confirmation that your desired goods are in stock with the vendor.
An invoice and a statement are mailed to you from California Cycleworks.
Please understand that the merchant agreement governing this type of transaction allows up to 7 days for
a product to ship once the credit card is charged.
Visa, MasterCard, Discover, and American Express credit cards are accepted.
The charge will appear on your statement as California Cycleworks.
Payment via PayPal is not accepted.
Sales tax is added to all products delivered to California.
Your Information and Your Credit Card
California Cycleworks, Inc., does not and will not sell or give your information for others to use, profit from, nor conduct market research.
The billing address provided will be confirmed with your credit card's issuing bank (please provide the bank's phone number as listed on the back of your credit card on the order form) to prevent fraud.
Ship-To Address
Please do not submit ship-to addresses like this:
M. Broomhauer
PO Box 123
465 Maple Ave
Hill, TX 78602
Instead, please submit the billing address as shown on your credit card bill and
then correctly fill out your desired shipping address.
Credit Card Fraud
Credit card abuse or fraud is taken very seriously and any fraud attempts will be reported to credit card companies and relevant authorities: the FBI, San Diego PD, and the law enforcement agency for the address provided with any order.
Your IP address and a date/time stamp are logged with your order and will assist any ensuing investigations.
SHIPPING TERMS AND CONDITIONS
Inventory and Delivery Time
California Cycleworks inventories most items priced under $200 for immediate shipment.
Staintune, Scorpion, tires, and some Brake Tech products "drop ship" directly to the customer the next day.
Some non-inventoried items ship within 2-4 business days (Sudco, TBR, Fox, Fast by Ferracci, CFM Woodcraft).
Other items not in stock will take 4-6 business days to ship from California Cycleworks.
Back Orders
Sometimes a product you desire is not readily available.
In these circumstances, you will be contacted with shipping options.
If you desire, the order can be split or held for shipment at one time.
Shipping in the US
California
Cycleworks reuses boxes and filler, so please excuse boxes that do not offer the best appearance.
Most items ship via UPS.
Orders to the Midwest and East Coast by default ship via UPS 3 Day Select.
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Shipping charges are not normally included with product prices, as the price UPS charges varies dramatically with location and package weight. "Flat rates" for shipping are not suitable as some products are only $6 to ship and others are $19-$25. The shipping charge is $1-2 above actual shipping cost, and not determined until your parcel is packed and ready to ship. Visit www.ups.com for a price quote (The origin zip code is 92126; on the next page select "Daily Pickup - I have a daily UPS pickup" and "Your Packaging" from the Packaging dropdown menu). FCR kits run near 10 pounds and mufflers about 14. Do not worry about the dimensions, as this is to catch oversized parcels. Don't forget to add $.35 per $100 of insurance coverage. USPS shipping is available upon request. With the new and expensive "zoned" rates, USPS is not as economical (or as easy to use) as before. As with UPS, USPS pricing is a few dollars over actual cost. Items that normally ship via USPS include Haynes manuals, valve feeler gauges, levers, and brake pads.
International Shipping
Please do not ask for a "gift" shipment. This is illegal and our agents sign a US government document at the time of shipping asserting the contents and purpose of the shipment. The US Postal Inspectors have enough work without California Cycleworks adding to it. If you are determined to avoid paying import duties, have a friend in the US buy the parts and have them send the items to you. Since they know you, they would be more likely to gift you costly motorcycle parts then a complete stranger who coincidentally is a motorcycle parts vendor.
For international shipping, Postal Express Mail Service (EMS) is used. California Cycleworks can ONLY ship to the address where the credit card bill goes. Visit the international postage rate calculator. Here are the steps to get an idea of the pricing: Select your country; click on "Package"; enter an approximate weight for the parcel; and then click Continue. The next screen shows the postage rates. Express Mail includes $100 of insurance for free. For example, a 9 pound box will ship to the UK in 2-3 days for $53. FedEx is somewhat more expensive, and UPS is even more than FedEx. All items are shipped "Ex Works" - California Cycleworks, San Diego.
Perhaps there is a quality issue with the item you received.
Before contacting your credit card company, read and understand the below information and understand that these terms are binding.
Sometimes, the quality of the product you received is "acceptable" to industry standards and it is your expectation which is too high.
This is rare with California Cycleworks products but does not grant customers the right to render the product unsellable before returning it.
More about defective/quality issues in its own section below.
Not-So-Fine Print
Exhaust Systems
ElectroSport Regulators
Shocks
Defective Parts
Credit Card Chargebacks
Time Frame for Credit
RETURNS AND ORDER CANCELLATIONS
Returns happen, it is a fact of life.
This section is to ensure that as a customer, you will receive the best possible service from
California Cycleworks.
The paragraphs below are to make sure that customers' expectations match that of
California Cycleworks.
When you buy a product and wish to return it, this product MUST be returned in such a way so that it can then be resold to another customer.
When you opened your box and saw your new parts therein, there were no fingerprints and the packaging is intact.
Your new product is YOURS, not someone else's rejects.
This is how the NEXT customer needs to feel about the product YOU return.
The conditions set forth in this section came to be required because not everyone understands how business and credit card accounts work.
Please understand that California Cycleworks' main goal is for customers to buy good products and be happy with their experience.
Upon the attempted installation of exhaust system components, do not run the engine until you are absolutely certain of your satisfaction with the quality and fitment of the exhaust product.
In other words, in the rare instance that an exhaust slip-on or full system sold doesn't seem quite right, don't start your bike.
Once soot is in the exhaust, the product cannot be refabricated by the manufacturer and sold as new, meaning that it cannot be returned.
In the case that you can document that an exhaust will not fit correctly and it has not been rendered unsellable, there is no restocking fee upon its return.
California Cycleworks will also strongly act as your advocate with the vendor to seek proper resolution and your satisfaction.
These regulators are unique in the industry in that there is a 1 year replacement warranty for them provided by ElectroSport.
Should a customer have a problem with one and wish a refund, California
Cycleworks may grant this option.
In order to return a regulator, please email us and ask for "regulator test form."
Complete the few simple measurements, sign the document, and return the regulator via UPS.
Once a shock is commissioned for construction, it must be purchased.
If desired, California Cycleworks will consign it as new until the next sale;
however the original buyer must pay for the spring if a new one is required.
Unwanted shocks will not be absorbed into
California Cycleworks inventory.
California
Cycleworks vendors are held to a high standard.
High standards for quality control and also for customer service, which means the vendors and manufacturers of the products for sale here must stand behind their product or it will not be listed.
California Cycleworks will act as your advocate with the product manufacturer and/or importer.
The rare times a product has not lived up to normal expectations, resolution for the customer will be achieved.
Defective products in unused condition may be returned and there will be no restocking fees.
It is important that you as a customer communicate with California Cycleworks any failed expectations so that the manufacturer can be brought to task over the bad condition.
Product manufacturers and California Cycleworks rely upon satisfied customers to uphold our good reputations.
Should you as a customer initiate "chargeback" proceedings, you must
return the merchandise in new and resellable condition. Failure to do so means
that you are attempting to either retain California Cycleworks property without paying
for it OR an attempt is being made to use California Cycleworks merchandise without payment and suit will be filed in small claims court and/or a police investigation for theft will be initiated.
Once your chargeback request has been overturned, there is $5 per page document fee for any paperwork generated by
California Cycleworks in the defense of your action.
This is chargeable to your credit card, consented to upon placing any order with
California Cycleworks.
Returns and credits are infrequent enough that there is not yet a set process for handling the review of returned product and then for processing the credits.
Once a returned item has been delivered, please allow two weeks for California
Cycleworks to act.
If a month passes, now is the time to start bugging the friendly but sometimes overworked company owner to make sure the credit is posted to your card.